Shopping Policy

At Dunnottar Hardwear, we aim to make your shopping experience convenient, reliable, and transparent. Please review our policies below to understand our terms regarding orders, shipping, and returns.

1. Product Availability

• Inventory: We work to maintain accurate stock levels on our website. However, items may occasionally go out of stock after an order is placed. If this occurs, we will inform you promptly and provide alternative options or issue a refund.
• Product Information: Product descriptions, images, and specifications are provided to help you make informed purchases. While we strive for accuracy, there may be occasional discrepancies.

2. Order Processing

• Order Confirmation: Once your order is placed, you will receive an email confirmation. Please review this information carefully and contact us immediately if any details are incorrect.
• Processing Time: Orders are generally processed within [specify processing time, e.g., 1-3 business days] after they are placed. During high-demand periods, processing may take longer.

3. Shipping and Delivery

• Shipping Options: We offer multiple shipping options to accommodate your needs. Delivery times and costs vary depending on your location and chosen shipping method.
• Delivery Times: Estimated delivery dates are provided at checkout. Please note that these are estimates and may vary due to carrier delays or other unforeseen factors.
• Tracking: Once your order is shipped, you will receive a tracking number to monitor its progress.

4. Returns and Exchanges

• Return Eligibility: We accept returns on eligible items within [specify timeframe, e.g., 30 days] of purchase. Items must be unused, in original condition, and in original packaging.
• Return Process: To initiate a return, please contact our customer support team. Returns without prior authorization may not be accepted.
• Refunds: Once the returned item is received and inspected, we will process the refund to the original payment method. Please allow [specify processing time, e.g., 5-10 business days] for the refund to appear.

5. Order Cancellations

• Cancellation Policy: Orders may be canceled within [specify timeframe, e.g., 1 hour] of placement. After this period, cancellations may not be possible as the order may have already been processed.
• Contact Us: To cancel an order, please contact our customer service team as soon as possible.

6. Customer Support

• Assistance: Our customer support team is here to help with any questions regarding your order, shipping, or returns. Please reach out at [your contact information] for assistance.

7. Policy Updates

• Dunnottar Hardwear reserves the right to update or modify this Shopping Policy at any time. Changes will be posted on this page, and your continued use of our website constitutes acceptance of any changes.

Thank you for shopping with Dunnottar Hardwear. We value your satisfaction and are committed to providing an excellent shopping experience.