Frequently Asked Questions (FAQs)

1. What types of payment do you accept?

• We accept cash for local pickups and select deliveries, as well as online payments through major credit/debit cards and approved digital payment methods.

2. How long does it take to process my order?

• Orders are typically processed within [specify timeframe, e.g., 1-3 business days]. During peak times, processing may take slightly longer, but we’ll keep you informed if there are any delays.

3. How do I track my order?

• Once your order has shipped, you’ll receive an email with a tracking number. You can use this number to monitor your order’s progress with the carrier.

4. Can I return a product if I’m not satisfied?

• Yes, we accept returns within [specify timeframe, e.g., 30 days] of purchase for items in original condition. Certain items, like clearance products, may be non-returnable. Please see our Return & Refund Policy for full details.

5. How long does it take to receive my refund?

• Refunds are typically processed within [specify timeframe, e.g., 5-10 business days] after the returned item is inspected. The time it takes for the refund to reflect in your account may vary depending on your bank or payment provider.

6. Do you offer exchanges?

• Currently, we recommend returning the unwanted item and placing a new order for the desired replacement. This helps ensure prompt processing and availability.

7. What should I do if my order arrives damaged or defective?

• If your order arrives damaged or defective, please contact us within [specify timeframe, e.g., 48 hours] of receiving it. We’ll work with you to arrange a replacement, repair, or refund as needed.

8. Can I cancel or change my order after it’s been placed?

• Orders can be canceled within [specify timeframe, e.g., 1 hour] of placement. For changes, please contact us as soon as possible, and we’ll do our best to accommodate them.

9. Do you offer local pickup options?

• Yes, we offer local pickup at select locations. Please choose the local pickup option at checkout or contact us for more details.