Return & Refund Policy

At Dunnottar Hardwear, customer satisfaction is our priority. We understand that sometimes items may not meet expectations or require a return. Please review our Return & Refund Policy to ensure a smooth process.

1. Return Eligibility

• Condition: Items must be unused, in original condition, and returned with all original packaging and accessories.
• Timeframe: Returns are accepted within [specify timeframe, e.g., 30 days] of the purchase date.
• Non-Returnable Items: Certain items, such as [specify items, e.g., clearance items, gift cards, or custom orders], are non-returnable. Please check product details for specific return exclusions.

2. Return Process

• Initiating a Return: To start a return, please contact our customer support team at [your contact information] with your order number and reason for the return.
• Return Authorization: Once approved, we will provide return instructions and a return authorization. Returns without authorization may not be accepted.
• Shipping Costs: Return shipping costs are the customer’s responsibility unless the return is due to a defect or error on our part.

3. Refund Process

• Inspection: Upon receiving your return, we will inspect the item to ensure it meets our return criteria.
• Refunds: Approved returns will be refunded to the original payment method. Refunds may take [specify timeframe, e.g., 5-10 business days] to process, depending on your bank or payment provider.
• Partial Refunds: In cases where items show signs of use or are returned outside of the eligible timeframe, partial refunds may be issued at our discretion.

4. Exchanges

• Exchanges: If you wish to exchange an item for a different size, color, or model, please initiate a return and place a new order for the desired item.

5. Damaged or Defective Items

• Reporting Issues: If you receive a damaged or defective item, please contact us within [specify timeframe, e.g., 48 hours] of receipt. We will work with you to resolve the issue and may offer a replacement, repair, or refund as appropriate.

6. Cancellations and Order Adjustments

• Order Cancellations: Orders can be canceled within [specify timeframe, e.g., 1 hour] after purchase. Once processing begins, cancellations may not be possible.
• Changes: To request adjustments to your order, please contact us as soon as possible.

7. Policy Updates

• Dunnottar Hardwear reserves the right to update or modify this Return & Refund Policy at any time. Changes will be posted on this page, and your continued use of our website signifies acceptance of any adjustments.

Thank you for choosing Dunnottar Hardwear. If you have any questions about returns or refunds, please reach out to our customer service team for assistance.